Overcoming Listening Blocks

By Dr. Jon Warner

Being quiet while someone talks does not constitute listening. To listen on a proper attentive basis involves a real attempt to understand the other person, appreciate what is actually being communicated (in direct and indirect terms) and often to offer something in return (by way of comment, interpretation, feedback etc.). Unfortunately, many people engage in what is commonly called “pseudo-listening.” Pseudo-listening is when a person is quiet but not fully engaged in what is being said.

Examples of pseudo-listening are:

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Civility At Work: 20 Ways to Build a Kinder Workplace

By Tom Terez

People who get along at work get more done and have more fun – and who doesn’t want that, right?

So scan this list, share it with colleagues, and bring it to life.

Keeping Your Cool When The Customer Gets Hot

By Lydia Ramsey

A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.

So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. It could be that the problem was with a product or a service delivered by someone else in your organization. You're getting the blame because the unhappy person found you first, and it's not pleasant. When faced with angry people, there are four key steps that will help diffuse the situation.

The Forgotten Women Left Behind

By Lucy Baney

While a considerable amount of research focuses on the currently and formerly incarcerated, little attention is paid to the women left behind. They live in an alternate world from most of us. It is the wives, mothers, “baby mamas,” grandmothers, aunts, significant others, and sisters of men who are or have been in jail or prison. These women are the ones who:

  • Care for the children of family members in prison.
  • Work to hold together and meet the needs of a family that is often broken apart and fragmented.
  • Are forced to provide for themselves and the family with limited and often reduced financial resources.
  • Frequently experience social stigma and shame.
  • Feel voiceless and powerless, which may lead to mental issues of anxiety and stress.

Useful Techniques for the Career Professional's Motivational Interviewing Toolkit

 photo Useful Techniques for the Career Professionals Motivational Interviewing Toolkit.jpg As a Career Professional, you may be familiar with the concept of Motivational Interviewing (MI). This is a method for helping people improve their change readiness and behaviors, including those related to employment. Check out the Motivational Interviewing section of this blog for more information.

MI leverages many different techniques throughout the Stages of Change. While the list is extensive, this article will focus on those that are most relevant to your work with individuals who are trying to change their career-related behaviors.

Tips for Choosing the Right Resume Format for Your Situation

 photo Tips for Choosing the Right Resume Format for Your Situation.jpg
While many people think a resume is intended to get you a job, it’s really only designed to get you an interview. If someone hands you a sales brochure for a high-investment product, do you immediately want to buy the product? Probably not. If the sales brochure interests you enough, however, you might visit the store or call the salesperson to learn more about it. It’s the same with your resume; it must highlight your skills and accomplishments in a powerful way, so that you can stand out from your competition in the job market. In this way, you’ll be able to gain the interest of potential employers and recruiters, so that they'll call you to learn more.

Working with Difficult People: 3 Questions to Help You Turn Your Tormentors into Teachers

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By Judy Ringer

Kurt Vonnegut uses the phrase “wrang-wrangs” to describe great teachers who are placed in our life disguised as difficult, confrontational, disrespectful, and sometimes horrible people. “Wrang-wrangs” are placed there on purpose and can teach us important lessons, if we’re willing to listen and learn.

Three Key Components of Effective Onboarding

 photo Three-Key-Components-of-Effective-Onboarding.jpg Jack listens as a company representative lectures for several hours about ABC, Inc. He leaves the meeting feeling disoriented, remembering little of what he has heard, and wishing he had gotten to know some of the other participants. Upon returning to his department, he is told by the secretary to read the Employee Handbook until his manager has some free time. Three hours later, his manager drops by his desk (which, because his own computer and telephone have not yet been set up, is actually the desk of a vacationing co-worker). Before rushing off to another meeting, his manager instructs him to sit with Jill to observe her as she performs her duties. Not only is Jill unprepared to train Jack, she isn't even aware that someone new has joined the department. Furthermore, dissatisfied with her recent performance appraisal, Jill spends more time complaining than working. At the end of the day, Jack leaves work famished because no one had invited him to lunch or even bothered to show him where the cafeteria is located.

Sound familiar?

As in any relationship, first impressions count. Unfortunately, Jack's introduction to ABC, Inc. did not set a positive tone for his career with the company. His first day was a huge disappointment; it was confusing, disorganized, and disconnected. Only hours after arriving at work so full of excitement and high expectations, he began to regret his decision to accept the position.